Return & Refund Policy
Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.
The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.
For the return or exchange of Freshhavencare products purchased from any other authorized retailer please contact your retailer directly
Returns Process (excluding Black Friday and other Promotion)
For all returns, please contact support@freshhavencare.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.
Damaged Items
If your items are received damaged, please send a photo with the damaged item along with your order number to support@freshhavencare.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.
Items not received
If you have not received your full order, please contact us at support@freshhavencare.com with the subject line: MISSING ITEM along with your order number.
Our Story
At FreshHaven, we believe beauty should feel simple, natural, and effortless.
Our journey began with a simple idea: everyday beauty products should help you feel confident, refreshed, and comfortable in your own skin — without heavy routines, harsh formulas, or unrealistic promises.
FreshHaven was created for real people with real lives. For busy mornings, tired eyes, last-minute plans, and the quiet moments when you simply want to look fresh and feel like yourself again.
Inspired by modern skincare and clean beauty, our products are designed to fit naturally into your daily routine. We focus on lightweight textures, skin-loving ingredients, and everyday results that help your skin look smoother, brighter, and more refreshed.
We don’t believe beauty is about hiding who you are.
We believe it’s about bringing out the glow that’s already there.
Whether you’re getting ready for work, heading out with friends, or enjoying a peaceful self-care moment at home, FreshHaven is here to make beauty feel easy, gentle, and truly yours.
Because confidence doesn’t need to be loud.
Sometimes, it starts with simply feeling good in your own skin.