Return & Refund Policy
Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.
The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.
For the return or exchange of Freshhavencare products purchased from any other authorized retailer please contact your retailer directly
Returns Process (excluding Black Friday and other Promotion)
For all returns, please contact support@freshhavencare.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.
Damaged Items
If your items are received damaged, please send a photo with the damaged item along with your order number to support@freshhavencare.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.
Items not received
If you have not received your full order, please contact us at support@freshhavencare.com with the subject line: MISSING ITEM along with your order number.
Our Story
At FreshHavenCare, we believe self-care should feel simple, refreshing, and easy to enjoy every day.
Our brand was created for people who want practical beauty and personal care solutions that fit naturally into real life. From busy mornings to quiet evening routines, we focus on essentials that help you feel cleaner, fresher, and more confident without making your routine complicated.
Every product we choose is selected with everyday use in mind — easy to use, thoughtfully designed, and made to bring comfort, care, and reliability into your daily routine. We believe small moments of care can make a big difference, whether it is preparing for the day ahead, refreshing after a long day, or simply taking a few minutes for yourself.
FreshHavenCare is more than a store. It is a place for simple, smart, and feel-good care. We are here to help you build a routine that feels fresh, effortless, and truly yours.
Fresh care. Everyday comfort. A better routine starts here.